Refund policy

Returns and refunds

If something is wrong with your order

If your print arrives damaged, or you receive the wrong print, size or frame, email buyscottishart@gmail.com within 30 days of delivery with your order number and a photograph of the print and the packaging. We will send a replacement at no cost to you, or refund you in full if you prefer. You do not need to send the damaged item back.

If you change your mind

Every print is made to order and cannot be restocked, so we cannot accept returns for change of mind. If your order has not yet gone into production, email us as soon as you can and we will change or cancel it, with a full refund for a cancellation. Once a print has been made it cannot be stopped, but write to us anyway and we will do what we reasonably can.

Your legal rights

Nothing in this policy affects your statutory consumer rights, including any right to cancel under the law where you live.

Refunds

Approved refunds are paid to your original payment method within 10 business days. Your bank or card company may take a few more days to show it. If the refund has not arrived after 15 business days, email buyscottishart@gmail.com.